Basic Operations – Audiocodes 445HD Phone

Sign-in to Your Phone

The first step to using your phone is to sign-in. The most common way to sign-in and setup your phone is by using the Skype for Business desktop client.

  1. Make sure that your Audiocodes phone is plugged in and powered on.
  2. Launch the Skype for Business application on your workstation.
  3. Once you’re signed into Skype for Business, you will see a popup window asking for additional credentials. These are used to sign you in to your phone.
    • Make sure that the Sign-in address and User name fields are the same.
    • The format for both of these fields is your W-ID followed by @losrios.edu regardless of which campus you’re on. i.e. w1234567@losrios.edu

Performing a (Blind) Transfer

  1. In an active call, select the BXer key
  2. Input the extension or phone number of the remote party
  3. Select the Transfer key
    • If the Transfer key is not pressed within 4 seconds, the system will automatically transfer the call to the currently inputted number
  4. The screen will flash the original calling party information and then disappear which concludes the blind call transfer
1. In an active call, select the BXer key
2. Input the extension or phone number of the remote party
3. Select the Transfer key.
If the Transfer key is not pressed within 4 seconds, the system will automatically transfer the call to the currently inputted number
The screen will flash the original calling party information and then disappear which concludes the blind call transfer

 

Performing a (Consulted) Transfer

  1. In an active call, select the hard Transfer key
  2. Input the extension or phone number of the remote party and select Dial key
  3. As soon as the remote party is connected, the system is ready for you to complete the transfer at that time.
  4. Select the Transfer key
1. In an active call, select the hard Transfer key
2. Input the extension or phone number of the remote party and select Dial key
3. As soon as the remote party is connected, the system is ready for you to complete the transfer at that time.
4. Select the Transfer key

Performing a Transfer Directly to Voicemail

  1. In an active call, select the hard BXer key
  2. Select the Directory key
  3. Navigate or search for the contact and select the OK key
  4. In the contact’s contact card, navigate down to the Voicemail line and select the Transfer key

Note: You can navigate through the contact card using the up, down, left, right corners of the circular button located between the display and the numeric keys.

1. In an active call, select the hard BXer key
2. Select the Directory key
3. Navigate or search for the contact and select the OK key
4. In the contact’s contact card, navigate down to the Voicemail line and select the Transfer key