Please take a few minutes to review these guides on some of the most common procedures. If you’re not familiar with Unified Messaging or Microsoft Lync, the training videos cover everything you need to familiarize yourself with the system.

Microsoft Teams

• Getting Started with Teams – Desktop Client
• Getting Started with a Teams Phone
• Making and Managing Calls and Voicemail in Teams
• Call forwarding, call groups, and simultaneous ring in Teams
• Share a phone line with a delegate

Skype for Business

• Skype Step by Step Introduction
• Audiocodes Phone Basic Guide
• Using Skype for Business Remotely (New!)
• Using Cloud Voicemail (New!)
• Skype for Business on ChromeOS (New!)
• Response Group Participation Options

Microsoft Unified Messaging (Voicemail)

• • How do I check my voicemail from outside the office?
  • How to set your greeting

Los Rios Fax Server

• Fax Server Getting Started Guide

Skype for Business FAQs

• How do I make/receive calls using my work phone number?
  • From your District/College computer: Navigate to the Start menu and look for the Skype for Business icon or folder. Note: If you do not see it, use the link here to install the software:
  • On the Sign-in window, the sign-in address is your W-ID@losrios.edu
  • If you are prompted for the Username, use the following format LRCCD\W-ID
  • The password is your standard district password.
  • From your personal computer: Use the links below to install the software and login
  • Windows – https://um.losrios.edu/installing-skype-for-business-on-windows
  • Apple Mac OSX, iOS (iPhone/iPad) and Android Mobile Devices
    • • • https://um.losrios.edu/installing-skype-for-business-on-mobile-devices
  • Note: If you are using VPN/Remote Desktop, use the Skype for Business application directly from your current workstation (and not the VPN window) to prevent audio/microphone issues.
• How do I make/receive calls from my cell phone using my work phone number?
  • Use the following link to install the app and login:
  • Apple Mac OSX, iOS (iPhone/iPad) and Android Mobile Devices
    • • • https://um.losrios.edu/installing-skype-for-business-on-mobile-devices

• How do I setup a member of a delegate group to have a different ring-tone than their regular phone’s ring-tone?
• How do I set the active in-call window to persist to a certain location on the desktop when it pops-up?
• How does music on hold work? For outside callers, during call transfers, etc?
• How can I transfer a voicemail to another user?
• Do I have to have my CX600 phone plugged in via USB, what are the differences and benefits?
• How do I setup Team-Ring?
• Moving your Lync phone?
• Auto Attendant Greeting Management (Lync)
• Lync Generic Response Group Agents