Step 1 – Configure your Voicemail

Before using your new UM account, please take a few minutes to configure and enable your voicemail.

The first step is to record a personal greeting and name announcement. The system will playback your name in your own recorded voice when callers reach your voicemail box followed by your personal greeting.

1. To do this, dial 3602 (or 916-286-3602 from outside the campus) and enter your extension followed by your PIN that you received in the welcome email -or- Record your greeting from OWA.

2. You will hear the first time setup guide and be prompted to record your name and greeting. Please follow the voice prompts to complete this step.

Your account is now setup!

Once you’ve set up your Unified Messaging voice mailbox, you will need to ensure that your telephone is forwarding to Unified Messaging. This is a function you are in control of and MUST be done from your phone.

Step 2 – Configure Forwarding

Please note, if you are located at Facilities Management, Natomas or the Public Safety Center click here to proceed for alternate instructions.

To forward your phone to the voice mail system, perform these steps:

1. Take phone off hook, press #44 (precautionary step which cancels “all” forwarding), hang up.
2. Take phone off hook, press #55 (precautionary step which cancels “busy” forwarding), hang up.
3. Take phone off hook, press #66 (precautionary step which cancels “no answer” forwarding, hang up.
4. Take phone off hook, press *55 (sets “busy” forwarding), you will hear a fast busy signal, enter in 3602 (the Unified Messaging number), the fast busy will change to a long steady tone (confirmation tone), hang up.
5. Take phone off hook, press *66 (sets “no answer” forwarding), you will hear a fast busy signal, enter in 3602 (the Unified Messaging number), the fast busy will change to a long steady tone (confirmation tone), hang up.

After these steps are complete, calls that come to your phone that are not answered will be sent to your Unified Messaging mailbox.